FAQ

User

How to change the login password

Go to My Account and select Account Management. Follow the prompts to change your password.

How to bind a phone number

1. When registering, you will be prompted to bind the mobile phone number. You can bind after completing the verification according to the prompts.
2. Go to My Account, select a third party to log in, and enter a mobile phone number for association.

What to do if I forget my password

1.Click Forgot Password and enter your email to reset your password.
2.Log in with your mobile phone number or scan with WeChat.

How to modify the mailbox

Enter my account, click the account information to modify the email address, and verify your common email address to complete the binding.

What to do if the account cannot be logged in

If the account cannot be logged in, the following situations may exist:
1. Please check whether the login name and password are correct;
2. If the login name and password are correct, please contact customer service staff to help you handle it, you can dial: 4009930080

contact us

1. Service Hotline: 4009930080 (9: 30-18: 30)
2.Company address: 2088, Building B3, 9 Science and Technology Ecological Park, Nanshan District, Shenzhen
3.Postal code: 518057
4. Customer Service Email: shop@boxuni.com

Order

How to find the product you want

You can search in the category according to our category, or search for the box type you need in the search bar, or contact our customer service to help you handle it

How to fill in the shipping address

1. Fill in the order when prompted.
2. access to my account, enter and save the shipping address, when orders directly choose.

Which payment methods are supported

Hello, currently supports UnionPay online, WeChat payment, Alipay, and company transfer.

What to do if payment fails

Hello, payment always fails for the following reasons:
(1) Your bank card has not yet opened the online banking payment function. It is recommended that you open online banking at your local business office;
(2) The bank card used is beyond the range supported by the bank, please try to replace the bank card;
(3) It is recommended that you consult your account bank if the bank card has expired, is abolished, is reported lost, or the balance is insufficient;
(4) The entered bank card number, password or certificate number does not match the preset, it is recommended that you re-enter the correct card password or certificate number, etc. If you forget the password, please contact your bank in time to reset the password;
(5) The data transmission of the banking system may be abnormal. It is recommended that you refresh the page or restart the computer later;
(6) Some banks have a limit on the amount of payment. For example, if the amount of payment is restricted, it cannot be operated for 1,500 yuan, and orders over 1,500 yuan cannot be successfully paid. You can contact the card-issuing bank for details.
(7) The abnormal payment may be that the bank card bound to your account has expired or you have not rebind the new bank card. Please also follow the system prompts to check the specific reasons and make the payment again.
(8) If the payment is unsuccessful in the peak period of website browsing, it is recommended that you reopen the page to pay.

What should I do if the payment has been debited?

There may be a delay due to network reasons. You can wait patiently for a few minutes. If the order status does not change for a long time, you can contact our customer service to help you handle it. Call: 4009930080

How to modify the delivery address after placing an order?

If it is not yet delivered, you can contact our customer service to help you modify the delivery address. If it has already been delivered, it will help you to contact the logistics company to change, but it cannot be guaranteed that the modification can be successful. You need to pay attention to the logistics development.

How to modify the design product after placing an order

If production has started, you cannot modify your product design; if production has not started, we will contact the factory to help you handle it.

How to modify the quantity after placing an order

Please contact customer service for details. If it has not yet entered the production process, it can be modified; if it has already been produced, it cannot be modified.

When will the order be shipped?

The products on this website are made-to-order products. Due to the difference in the technology and quantity of the products, the production time is different. We will ship the products as soon as they are completed.

How to cancel an order

If the order has entered the production link, it cannot be cancelled; if the order has not entered the production link, you can apply for cancellation in the order or contact our customer service to help you process
Note: Because some orders require special paper or special prepress processing, some orders cannot be cancelled once production begins, so please confirm the order information before placing the order.

When will the order be shipped?

The products on this website are made-to-order products. Due to the difference in the technology and quantity of the products, the production time is different. We will ship the products as soon as they are completed.

After Sales

After-sale notice

1. The return application time is within 7 days from the date the customer receives the goods. We will no longer accept return applications after the deadline;
2. After the customer initiates the return application, the customer service staff will usually contact you to confirm within 1 working day of the application;
3. If you need to return the goods during the return process, please return it according to the address and contact information provided by the customer service. If the customer's address or contact information is incorrectly filled, the customer will bear the loss;
4. The freight incurred during the return process shall be advanced by the customer. After the responsibility is clear, it is caused by our responsibility and the freight will be returned to the customer; if it is not caused by our responsibility, we will not be responsible for the return The freight incurred;
5. If there is a problem with the product during transportation, the customer can contact customer service, and the customer service will assist the customer to solve the problem.

Return and Exchange Notice

Conditions of return:

Since color box proofing is a custom product, it cannot be resold. After receiving the goods, if you find a print quality problem, please contact the customer service within 7 days of receiving the goods for a return application; the return application must first contact the customer service, and the goods can only be returned after the customer service has confirmed the consent, otherwise they will be rejected.

Non-returnable instructions:

If it is not a matter of printing quality, the product color difference, specifications and other issues will not accept returns.

Return shipping cost description:

The freight incurred during the return process shall be advanced by the customer. After the liability is clear, it is caused by our responsibility. The freight generated shall be returned to the customer; if it is not caused by our responsibility, the freight will be borne by the customer.

Return process

1. If you need to return the goods, you should first submit a return application to the customer service staff, and the customer service staff will contact you within 1 working day.
2. If there is an invoice, please return it with the gift, otherwise you cannot process the return.
3. After the successful return, the payment amount will be returned to the customer's payment account in the same way. The refund time is 1-7 working days.

Receiving notice

1. Please check your products in person while the delivery staff is still present, and check whether the quantity and order information are consistent.
2. If the package is damaged or the product is damaged, please take a photo and leave the card, and contact customer service to upload photos for after-sale.
3. If you check the goods on behalf of others without the presence of a delivery person, it is deemed that there is no problem with the goods you ordered.
4. If there is an incorrect quantity or quality problem after signing the goods, please contact customer service within 7 days after receiving the goods for after-sales service.
5. For the convenience of return and exchange, please keep the product packaging before confirming that there are no problems with the product.

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